Lune Valley Cutlery & Crockery Hire

Lune Valley Cutlery & Crockery Hire (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quote, or make a booking with us.

1. Information We Collect

We may collect and process the following personal information:

• Your name

• Email address

• Telephone number

• Event details (such as date, location, and guest numbers)

• Billing and delivery addresses

• Booking, quote, and transaction details

• Any information you provide via enquiry or contact forms

We only collect information that is necessary to provide our services.

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes

• Process bookings and manage hire orders

• Manage availability and prevent double bookings

• Communicate with you about your booking

• Process payments and deposits

• Meet legal, accounting, and insurance obligations

• Improve our website and services

3. Availability & Booking Data

When you request a quote or place items in a quote or basket, we process availability, quantities, and event dates using our booking management system. This ensures items are available for your selected dates and helps prevent double bookings.

Availability may be temporarily reserved while a quote is active.

4. Sharing Your Data

We do not sell or rent your personal data.

However, we do share necessary information with trusted third-party service providers who help us operate our business, including:

• Rentopian – to manage inventory, availability, event hire quotes, and bookings

• WooCommerce – to manage online cart and checkout functionality

• Payment processors (such as Stripe or PayPal, where applicable) – to securely process payments

• Website hosting and email providers – to keep our website and communications running

These providers only receive the information required to perform their services and are contractually required to handle your data securely and in accordance with UK data protection laws.

5. Payments

We do not store or have access to your full payment card details.

All payments made through our website are processed securely by third-party payment providers using encrypted systems.

6. Website Functionality

Some personal information is required in order for our website’s quote and booking features to function correctly. Without this information, we may be unable to provide accurate availability, pricing, or booking confirmations.

7. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.

You can control or disable cookies through your browser settings.

8. How Long We Keep Your Data

• Booking and transaction records are retained for up to 6 years to comply with accounting, legal, and insurance requirements.

• Quote data that does not result in a booking may be retained for a shorter period for business analysis and customer service purposes.

9. Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Object to or restrict processing in certain circumstances

To exercise any of these rights, please contact us using the details below.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Lune Valley Cutlery & Crockery Hire
📧 hello@lunevalleycrockeryhire.co.uk